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  1. emerchantpay
  2. POS FAQ
  3. Troubleshooting and error handling

Troubleshooting and error handling

  • How do I check if the terminal software is up to date?
  • How do I perform a soft or hard restart of my terminal?
  • What does the error code on the terminal screen mean?
  • Why is my terminal restarting on its own during the day?
  • How can I perform a software update?
  • Why isn´t my terminal connecting to Wi-Fi?
  • Why isn’t my terminal connecting to 3G or 4G?
  • Why is the terminal not printing properly?
  • Why isn´t my terminal charging?
  • Why can't I see transactions in the back office?
  • What should I do if contactless payments are not working?
  • Why are all my transactions being declined?
  • Why is my terminal slow?
  • Why is my terminal losing signal?
  • Why does the terminal say "Ready to process payments" but the PIN pad is missing?
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