To view chargeback details, log in to the merchant portal and follow the steps below based on how the original transaction was processed.
For chargebacks related to POS terminal transactions
1. From the main menu on the left, select Card Present.
2. Choose the relevant acquirer from the list.
3. Select Chargebacks.
For chargebacks related to virtual terminal transactions
1. Select Risk management (main navigation menu).
3. Select Chargebacks.