To issue a refund via the virtual terminal, log into your merchant portal and follow the steps below to locate the original transaction and complete the process.
- Go to Payment Transactions and find the transaction you need to refund.
- Click the Action button.
- Select Void Transaction if the refund is on the same day the transaction was performed.
- If it’s not the same day, select Refund Transaction.
Note: Refunds can be issued up to 360 days after the original transaction.
- A form with pre-populated fields will be generated.
- Enter the refund amount.
- Click Process.
For more guidance, watch our video guide.